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Terms and Conditions

1. Supply of Products

Products are sold under the express understanding that:

Contracts for the supply of goods or services to retail or domestic customers are governed by The Sale of Goods Act 1979 (as amended) and supplied in compliance with, The Consumer Protection (distance selling) regulations 2000 as amended by S1689 2005. Any customers contacting in the course of their business are excluded from consumer protection legislation and are contacting with the company on a business to business basis.

The customer fully is made aware that firewood and other natural products. We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. Natural products may show some colour variations. All sizes quoted are approximate.

The company require any complaint to be made in writing by the customer within 48 hours of collection or delivery. If the customer is dissatisfied with the product then it must be returned to the company within 5 working days after the complaint has been lodged. A refund will then be made for the original purchase price.

2. Delivery

The company will make every effort to deliver firewood on the agreed date, but if for any reason the company is unable to deliver then no liability whether in damages or otherwise for delay of whole or any part of the goods ordered arising from any cause whatsoever.

Delivery by the company shall be conditional upon access free from encumbrances and good roads being available to the company’s vehicles to the point of delivery.

The company will not accept any liability for damages to property caused during delivery.

Any additional charges incurred during delivery (i.e. parking charges, etc) will be at the liability of the customer.

If the company, or its agent cannot gain access to the delivery address then additional costs may be incurred. Deliveries are made using large vehicles and it is the customer’s responsibility to inform the company if there may be an access problem. The company will confirm the outcome by e-mail. In such cases that delivery, in the opinion of the company is not possible, then the company reserves the right to cancel the order. This above action must be completed before 2.00 pm on the day prior to delivery. E-mail confirmation of orders also request the customer to contact the company if a delivery problem may occur. Delivery vehicles may use hiab offloading or tailgate lift and pallet truck, and it must be emphasized that the delivery vehicle must be able to park in an area where the delivery is to be made. . The customer, or somebody appointed by the customer, should be at the delivery point to accept the delivery.

3.Collection at yard

Working days are 9am-5pm Monday, Tuesday, Wednesday, Thursday, Friday

Saturday and Sunday are not working days.

Telephone or Text to arrange a time for collection.

These conditions and any contract or variation are governed by the law of Scotland. Any disputes arising from these conditions or any contract or variation entered into by the company with the customer which cannot be settled in the ordinary course of business shall be referred to a single arbitrator in accordance with the arbitration act 1950 or any modification thereof for the time being in force.

This policy does not affect your statutory rights

The customer will at all times be responsible for the security and insurance of their equipment.

The customer will comply with all requirements of Health & Safety Legislation

Delivery will be made on a kerb side delivery basis and will be the customers responsibility to move  from the place of delivery to the area of storage.

The company accepts no responsibility for injury or damage caused to persons or equipment whilst on company premises

4. Delivery and  redelivery charges.

There is a surcharge for delivery in specific geographical areas.

The delivering company shall make one attempt to deliver the goods to be delivered to the delivery address specified by the customer. If such goods cannot be delivered (due to no fault of the delivering company) the delivering company will have the option either to make a further attempt to deliver the goods to the address specified by the customer or to deliver to any other address specified by the customer in either case at the customer's cost.

There is a redelivery fee. The level of the surcharge for the redelivery is dependent on the circumstance(s) why the first attempted delivery failed.

5. VAT.

Vat is charged at 5% for Domestic fuel and 20% for any other sale or service.

VAT no GB 890 7181 02

6. Title

The title for goods supplied remains with us until full payment has been received.

7. Your Conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You must use the website for lawful purposes only and must not use the website for any of the following:

  • Fraudulent purposes, or in connection with a criminal offence or other unlawful activity;
  • To send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing;
  • In breach of copyright, trademark, confidence, privacy or any other right;
  • Is otherwise injurious to third parties;
  • Objectionable;
  • Which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"; or any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
  • Causes annoyance, inconvenience or needless anxiety.

8. Copyright

All content included on the website, such as text, graphics, logos, button icons, and images belong to us, or our suppliers, and are protected by United Kingdom and international copyright laws.

9. Events Beyond Our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

10. Trademarks

Our graphics, logos, page headers, button icons, scripts and service names are the trademarks of Logsnstuff Firewood Merchants, and may not be used in connection with any product or service without our written authorisation.

11. License for Website Access 

We grant you a limited license to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent from us.

This license does not include any resale or commercial use of this website or its contents.

12. Privacy

Your information is used for improving our services and marketing of Logsnstuff products it won't be shared with any 3rd party businesses.